Advance your company with a structured and professional complaint management system. Train your employees in handling complaints based on definitions, systems, reports, and concepts.

Seize the opportunities

For a company, systematically handling customer complaints is more than just a business necessity. Complaint management encompasses the organization, implementation, and monitoring of all measures taken in dealing with customers. Customer complaints offer a company opportunities for improvement and further development. Therefore, a customer complaint always represents an opportunity that should be seized.

Listen & Explain

A customer being dissatisfied with your service or product – that can happen. This presents your company with an opportunity to use the complaint and turn it into a chance. A properly organized complaint management system gives your company the chance to better understand the customer, tailor your services to their individual needs, and thus build customer loyalty and ultimately generate profits.

Use this PowerPoint template to train your employees in dealing with upset customers, processing complaints more effectively, preventing customer churn, and building long-term customer loyalty. The template includes definitions, tips on communication style, and explanations of the comprehensive topics covered by the DIN ISO 10002 standard and the complaint rate.

The intensive focus on complaint management…

• improves overall customer satisfaction
  
• trains employees in handling customer inquiries
  
• promotes the entire corporate culture

This PowerPoint template includes:

• Report and form templates
  
• Examples for determining the complaint rate
  
• Tips for dealing with complaints
  
• Checklists
  
• Slides on the concept and functionality of the ticketing system
  
• Explanations regarding DIN ISO 10002