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Customer Experience Management

Customer Experience Management PowerPoint Template

(D2968)

Presentation template with models and concepts for customer experience management. Emotional Connection with Customer Experience Management.

To gain repeat business and customer loyalty, companies need to identify their customers’ needs and satisfy them as far as possible. A thorough analysis of customer experience and its tactical management should underpin any strategic business decisions. Use our Customer Experience Management template to optimally present and visualize your company’s strategic and customer-centric future path.

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Quantity of slides55
Price / Slide1,44 €
Format of slides16:9
LanguagesDE + EN
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Develop your customer experience strategy and create an emotional connection with your customers.

Customer Experience: A Benchmark for Strategic Decisions

In today’s market, customer experiences drive economic value. Customers look for an emotional connection with a product and the company that provides it. Designing meaningful customer experiences has become a high priority for companies.

Aligning company activities with customer and potential customer requirements is the guiding principle behind customer experience management. These requirements serve as the benchmark for all strategic decisions. Points of contact, known as touchpoints, are designed to provide customers with the most positive experience possible. The aim is to turn satisfied customers into loyal customers. Customer loyalty generates sales and referrals, and reduces operating costs.

Customer experience management (CEM) is a dynamic process. First, data is consolidated to identify different the types of customers and create personas. This allows touchpoint strategies to be developed and implemented. These touchpoints are then continuously assessed and optimized through customer satisfaction evaluation.

Present Your CEM Strategy with PowerPoint


Lay the foundation for successful customer experience management in your company. This set includes the basics of CEM, as well as professional diagrams that clearly illustrate strategies and measures. Detailed information on various customer satisfaction evaluation tools is also provided.

With the Customer Experience Management PowerPoint Template, You Can

  • present the basics of customer experience management
  • illustrate your company’s strategies to optimize customer experiences
  • use proven customer satisfaction evaluation tools to assess important KPIs

This PowerPoint template Includes:

  • a definition
  • information on different types of customer
  • customer journey mapping
  • the delta principle
  • the difference between customer relation management and CEM
  • Net Promoter Score (NPS)
  • Customer Satisfaction Score (CSAT)
  • Customer Effort Score (CES)
  • social sentiment (social media KPI)
  • moments of truth
  • a persona template
  • touchpoint management
  • web activity cycle
  • Emotion Curve
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